Frequently asked questions


How do i pay? 

The Baby Basket Online Limited accepts:
Visa, Mastercard, Maestro, Shopify Pay, Apple Pay, Google Pay and Paypal.
We only take payments via our secure website.

Is it safe?

Shopify Payments is PCI compliant, and there are no additional fees related to compliance. Also, users of Shopify Payments get access to 3D Secure Checkout, which reduces fraudulent purchases by requiring customers to verify their identity before purchase.

How long will it take to receive my order?

Your order is coming, promise!

We send out  orders between  Mondays – Fridays, during office hours only, and we don’t operate on public holidays.

We always aim to post your order as quickly as possible. 

United Kingdom Delivery Times 

Royal Mail Special Delivery before 1pm:
Orders will need to be placed before 1pm the following day and a signature will be required upon delivery. 

Royal Mail 1st Class:
Your item will be posted through Royal Mail and aims to deliver in 1 to 2 days after we ship. 

Read all shipping details.

How do I make an order?

Just go to and click on the product you wish to purchase, select the size you require and then click the add to cart button. 

Follow the easy checkout process and soon you’ll own some Baby Basket classics for your little ones. (Welcome to The Baby Basket Club) 

Payment Error: Help!

Check you’ve filled all the details out properly including your name, address and payment info. Still not working? Please make sure you are using the same billing address which your debit / credit card is registered. 

How do I make changes to my order?

Please email

  • Order number
  • Full name
  • Details of the changes you would like to make

How do I cancel an order? 

Please email

  • Order number
  • Full name
  • Details of the changes you would like to make

Where is my order?

If you haven’t received a completed email from us yet then just drop an email to and we’ll investigate this matter for you.